Main menu:
| Character | Description | Doubling | Sex | Vocal Range | Age Range | |
| 1 | BAA | A homeless orphan | Gawker | F | Child B3 to E5 | 8 to 11 |
| 2 | The BARTENDER | The owner of the pub | Guard, Shopper, Pilgrim | M or F | Bass G2 to E4 | |
| 3 | BEAU | A homely man who lauds his fidelity. | Shopper, G-Man | M | Bar. A2 to F4 | 30 to 50 |
| 4 | CAROL deLancie | The pregnant virgin | Caroler, Nurse, Mrs. Oakes | F | Sopr. B3 to F5 | 25 to 35 |
| 5 | CHASE Walker | An ambitious clerk at the Mayor's office | Caroler, Patron, Vendor | M | Bar. C3 to F4 | 20 to 30 |
| 6 to 11 | CHILDREN: BUCKY, BUSTER, HALFPINT, HENRY, KIDDO, SUNSHINE | Infirmed children | Carolers, Gawkers, Homeless children, Shoppers, Pilgrims, Angels | M or F | Child Bb3 to G5 | 5 to 15 |
| 12 | DON | A single man who claims to never tell a lie | Caroler, G-Man | M | Bar. Bb2 to E4 | 35 to 55 |
| 13 | EVE | Beau's girlfriend serving abroad | Caroler, Patron, Diner, Homeless lady, Shopper, Nurse, Angry lady, Parent, Angel | F | Chorus | |
| 14 | GARY | One of the Punks | Pilgriim | M or F (Gail) | Bar. G#2 to F4 | 16 to 20 |
| 15 | The GOVERNOR | A corrupt state politician | Caroler, Patron, Homeless woman, Vendor, Pilgrim | F (Barb)or M (Bob) | Alto. Bb3 to F5 | 40 to 60 |
| 16 | HAROLD Vangelis | A despondent, drunk widower | None | M | Tenor A2 to G4 | 50 to 65 |
| 17 | HOLLY | A pretty waitress at the pub | Shopper, Pilgrim | F | Sopr. C4 to C6 | 20 to 45 |
| 18 | JIMMY | One of the Punks | Hoomeless teen, Pilgrim | M or F (Janey) | Bar. G#2 to F4 | 16 to 20 |
| 19 | Charles JINKLE | A disgruntled shopper | Patron, Homeless man, Diner, Policeman, Parent, Pilgrim | M or F (Charlie) | Chorus | 30 to 50 |
| 20 | JOY Colborne | A cynical news reporter | Gawker, Homeless woman, Bell ringer | F | Sopr. Bb3 to G5 | 30 to 50 |
| 21 | Father André LEBEAU | A Catholic priest | Drunk, Homeless man, Shopper, Pilgrim, Angel | M or F (Sister Andrea) | Chorus | |
| 22 | MARY | A married, affluent nurse | Shopper, Mrs. Jinkle, Pilgrim | F | Sopr. Ab3 to Ab5 or Eb5 | 40 to 50 |
| 23 | The MAYOR | A lewd local politician | Patron, Homeless man, Vendor | M | Bar. Bb2 to F4 | |
| 24 | Rabbi Saul McSTEIN | A Jewish minister | Patron, Homeless man, Guard, Shopper, Pilgrim, Angel | M or F (Sally) | Chorus | |
| 25 | OLIVE Greene | A divorced, judgmental, affluent woman | Caroler, Patron, Pilgrim | F | Sopr. C4 to A5 | 45 to 60 |
| 26 | PENNY | One of Don's co-workers | Caroler, Patron, Server, Homeless woman, Shopper, Nurse, Pilgrim, Angel | F or M (Perry) | Chorus | |
| 27 | PHIL | One of the punks | Pilgrim | M or F (Phyllis) | Bar. G#2 to F4 | 16 to 20 |
| 28 | The PRESIDENT | An arrogant federal politician | Caroler, Patron, Homeless man, Vendor, Pilgrim | M or F | Bass Bb2 to F4 | 45 to 65 |
| 29 | RAY | The mysterious stranger | Frank, Old man, Guitarist, Mall Santa, Anchorman, Pilgrim, G-Man, Policeman | M | Tenor A2 to G4 | |
| 30 | RUDY | One of Don's co-workers | Pianist, Homeless man, Shopper, Barry, Pilgrim, Parent, Angel | M or F (Trudy) | Chorus | |
| 31 | Dr. STEELE | A belligerent scientist | Caroler, Patron, Homeless man, Shopper, Angel | M (Franklin) or F (Francine) | Chorus | |
| 32 | TOM | One of Don's co-workers | Caroler, Patron, Cameraman, Homeless man, Parent | M or F (Tammy) | Chorus | |
| 33 | WAYNE | The leader of the punks | Homeless teen, Pilgrim | M or F (Wanda) | Bar. G#2 to F4 | 16 to 20 |